FAQ


Is Lash Unlimited cruelty free and vegan?

Heck yeah we are and we’re super-proud of it. Here’s the official statement: “We can confirm that Lash Unlimited has a strict no fur policy. Our natural human hair lashes are cruelty free and we can confirm that the hair is donated, sterilised and then transformed into handmade lashes. “Lash Unlimited is also proud to confirm our lash glues are certified as not tested on animals under the Cruelty Free International Leaping Bunny programme, the international gold standard for non-animal tested products. We adhere to a fixed cut-off date policy and proactively monitor our suppliers to ensure that our products continue to adhere to the Leaping Bunny criteria. Our supplier monitoring system is also open to independent audit. For more information about the Leaping Bunny and Cruelty Free International, please visit crueltyfreeinternational.org.” Look out for the Leaping Bunny on all our packaging to help you make your purchasing decision.

Are Lash Unlimited false lashes good quality?

Yep, quality is very important to us. We use the latest technology and analyse the hottest trends to ensure you can trust our products for photoshoots, video tutorials, film & television, weddings, red carpet events or just a glam night out. We believe we have a style for every occasion and everyone - without wrecking your bank balance.

Do celebrities wear Lash Unlimited lashes?

We’re incredibly proud each time our lashes are spotted on a star. Lash Unlimited lashes have been seen on Caroline Flack, Holly Willoughby, Michelle Keegan, Destiny’s Child, the Spice Girls, Nicole Scherzinger, Mollie King, Dua Lipa, the cast of Love Island (2018 and 2019!) and Zoella. The list keeps growing…

Does Lash Unlimited give a special discount to makeup artists and stockists?

We’re all about supporting the industry. If you’re a beauty college lecturer, professional makeup artist, salon owner or stockist and would like more information on the offers we have available, fill out our contact form for a speedy response. Click here to apply for your account today.

And if you need something bespoke for a project, have a special request or need advice, email lash@lashunlimited.com to speak to our friendly team.

Do Lash Unlimited lashes come with glue?

Our glue and lashes are sold separately. This is to ensure you only have to top up on what you need, when you need it.

Can I apply mascara to Lash Unlimited false lashes?

Applying mascara to your false eyelashes can add a more dramatic effect, however it can reduce the amount of times you are able to reuse the lash as it can damage the hairs, shape and curl. Oops.

Do Lash Unlimited eyelash strips only come in one size?

Lash Unlimited eyelash strips come in one standard size as this allows you to custom trim the strip to fit your eye shape. Fancy.

How do I apply and remove Lash Unlimited false lashes?

To ensure you get the best, long-lasting results from your lashes, read our handy guide for tips on expert application and safe removal. Click here.

I’ve made an order, when will I receive my Lash Unlimited lashes?

Orders are dispatched Monday - Friday. If your order is placed before 3pm it will be dispatched the same day. If your order is placed after 3pm it will be dispatched the next working day. Any orders placed on a Friday after 3pm, Saturday or Sunday will be posted on Monday. Standard Delivery times are: UK: 2-3 working days Europe: 5-10 working days USA: 7-12 working days Rest of the world: 7-14 working days We typically use the following options: 1st class large letter - £1.99 for 12 items and under 1st signed for - £4.99 for 13 items and above. If your order doesn’t arrive when it’s supposed to, email lash@lashunlimited.com and we’ll look into it.

I have a special request in regards to postage, can Lash Unlimited help me out?

Abroad for a project or event? Need lashes urgently? We understand the life of a makeup artist can sometimes be hectic so we always do our best to help. If you need lashes shipping quickly to a location outside the UK or have a last minute shoot booked, email lash@lashunlimited.com, mark the email as URGENT in the subject line and we’ll talk you through the options. If we can, we’ll arrange for the lashes to be sent out for a one-off cost. But please note, we can’t always guarantee a delivery time if it’s a special, last minute request.

Can I return my Lash Unlimited lashes if I’m not happy?

We hope you’ll always do a little happy dance when your order arrives but if something’s not right, we’ll sort it. Our returns policy is as follows: We offer a 100% satisfaction guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order minus the shipping fees. Refund requests must be made within 30 days from when you receive your order. If you wish to return your order, email us at lash@lashunlimited.com with the subject line 'ORDER RETURN' and indicate your order number in the contents of the message.

Is Lash Unlimited PR and influencer friendly?

There’s nothing we love more than a good natter about all things beauty. So if you’d like us on your podcast, want to interview us for your magazine or fancy featuring our products in your next video, fill out our enquiry form. Click here. We also love working with product reviewers, guest writers, micro-bloggers and a-list influencers - and are committed to showing diversity and inclusivity in our campaigns and collaborations. The best way to get in touch? Pop a friendly email to lash@lashunlimited.com along with links to your blog, social media accounts and media pack. And don’t forget to tell us a little about yourself and why you want to work with us. As much as we’d love to work with everyone who reaches out to us, please assume it’s not the right fit if you don’t hear back from us within 14 working days.

I’m a makeup artist or professional who uses Lash Unlimited products, will you promote my work on social media or lashunlimited.com?

Absolutely. We’re always on the hunt for reviews, testimonials, case studies and fun interviews for our blog - so we’ll probably get in touch via email or Instagram DM if we need you. However, if you’ve worked on something incredible and want to tell us about it, go right ahead. The best way to show us your stuff is to tag us on social media, use our hashtag #LashUnlimited or email lash@lashunlimited.com with photos of your work and links to your social media. We’re obsessed with scrolling through snaps of your amazing looks with a cuppa in hand!

I have a question or some feedback about Lash Unlimited products, how can I get in touch?

You can email lash@lashunlimited.com for advice or answers whenever you need to. And we love to see where our products end up through the power of social media - so keep those photos and reviews coming in. We also have exciting affiliate and product testing schemes launching very soon…

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