Orders are dispatched Monday - Friday. If your order is placed before 3pm it will be dispatched the same day. If your order is placed after 3pm it will be dispatched the next working day. Any orders placed on a Friday after 3pm, Saturday or Sunday will be posted on Monday.
Standard Delivery times are:
UK: 2-3 working days
Europe: 5-10 working days
USA: 7-12 working days
Rest of the world: 7-14 working days
We typically use the following options:
1st class large letter - £1.99 for 12 items and under
1st signed for - £4.99 for 13 items and above.
If your order doesn’t arrive when it’s supposed to, email firstname.lastname@example.org
and we’ll look into it.
I have a special request in regards to postage, can Lash Unlimited help me out?
Abroad for a project or event? Need lashes urgently? We understand the life of a makeup artist can sometimes be hectic so we always do our best to help.
If you need lashes shipping quickly to a location outside the UK or have a last minute shoot booked, email email@example.com
, mark the email as URGENT in the subject line and we’ll talk you through the options.
If we can, we’ll arrange for the lashes to be sent out for a one-off cost. But please note, we can’t always guarantee a delivery time if it’s a special, last minute request.
Can I return my Lash Unlimited lashes if I’m not happy?
We hope you’ll always do a little happy dance when your order arrives but if something’s not right, we’ll sort it. Our returns policy is as follows:
We offer a 100% satisfaction guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order minus the shipping fees. Refund requests must be made within 30 days from when you receive your order. If you wish to return your order, email us at firstname.lastname@example.org with the subject line 'ORDER RETURN' and indicate your order number in the contents of the message.
Is Lash Unlimited PR and influencer friendly?
There’s nothing we love more than a good natter about all things beauty. So if you’d like us on your podcast, want to interview us for your magazine or fancy featuring our products in your next video, fill out our enquiry form. Click here.
We also love working with product reviewers, guest writers, micro-bloggers and a-list influencers - and are committed to showing diversity and inclusivity in our campaigns and collaborations.
The best way to get in touch? Pop a friendly email to email@example.com along with links to your blog, social media accounts and media pack. And don’t forget to tell us a little about yourself and why you want to work with us.
As much as we’d love to work with everyone who reaches out to us, please assume it’s not the right fit if you don’t hear back from us within 14 working days.
I’m a makeup artist or professional who uses Lash Unlimited products, will you promote my work on social media or lashunlimited.com?
Absolutely. We’re always on the hunt for reviews, testimonials, case studies and fun interviews for our blog - so we’ll probably get in touch via email or Instagram DM if we need you. However, if you’ve worked on something incredible and want to tell us about it, go right ahead.
The best way to show us your stuff is to tag us on social media, use our hashtag #LashUnlimited or email firstname.lastname@example.org with photos of your work and links to your social media. We’re obsessed with scrolling through snaps of your amazing looks with a cuppa in hand!
I have a question or some feedback about Lash Unlimited products, how can I get in touch?
You can email email@example.com
for advice or answers whenever you need to. And we love to see where our products end up through the power of social media - so keep those photos and reviews coming in. We also have exciting affiliate and product testing schemes launching very soon…